Return Policy

Our store has implemented a return policy designed to give customers ample time and confidence to assess their purchases. After an order is delivered, customers have a period of thirty days to evaluate whether the items meet their expectations. During this timeframe, products can be returned as long as they remain in the same condition as when originally received. This means that items must not be used, worn, altered, washed, or damaged. All original tags should be intact, and the product must be securely packaged in its original packaging, including boxes, bags, or any protective materials. These conditions are in place to allow us to fairly assess returned products and maintain consistent quality standards for all customers.

To initiate a return, customers need to contact our support team via email at dagnedoverofficial@outlook.com. This ensures that each return request is reviewed and approved before the item is returned. Once approval is granted, customers will be provided with a prepaid return shipping label, along with clear, step-by-step instructions for preparing and sending the package back. It is essential to follow these instructions carefully and use the provided shipping label. Returns sent without prior approval or through unauthorized methods may not qualify for a refund. Our support team is always available to assist and guide customers through the process, minimizing any delays or complications.

We strongly recommend inspecting your order as soon as it arrives. Promptly checking items helps identify any issues, such as shipping damage, manufacturing defects, or incorrect products. Reporting these issues soon after delivery allows us to address them quickly and effectively, whether through a replacement, return, or refund. If concerns are reported too late, it may be harder to verify the item’s condition or find the best solution.

While most products are eligible for return, there may be some exceptions due to hygiene, safety, or other special considerations. If you are unsure whether a product can be returned, we encourage you to contact our support team for clarification before starting the process. For customers looking to exchange an item for a different size, color, or style, the original product must be returned first, and a new order can be placed once the return has been processed. This helps us manage inventory accurately and expedites the fulfillment of replacements.

Customers residing in the European Union benefit from an additional statutory right allowing them to return or cancel an order within fourteen days of delivery, without needing to provide a reason. This cooling-off period applies in addition to our regular return policy, but the same product condition and packaging requirements apply. To be eligible, the item must be unused, undamaged, and in its original packaging.

Once a returned item is received at our facility, it will undergo a detailed inspection to ensure that all return conditions are met. After the inspection, customers will be informed of the outcome. If the return is approved, a refund will be issued to the original payment method. Refunds are typically processed within ten business days, but the exact timing may vary depending on the customer’s bank or payment processor. Occasionally, it might take additional time for the refund to appear in the account.

If a refund is not received within fifteen business days after approval, customers are encouraged to contact our support team for assistance. We are committed to ensuring that the return and refund process is as transparent, fair, and straightforward as possible. By following the outlined steps and communicating with us if any issues arise, customers can expect a smooth and hassle-free return experience, with responsive and helpful service at every stage.