Shipping Policy

Shipping times for orders can vary due to several factors, but typically, most orders are delivered within ten to twenty business days after they have been successfully placed and confirmed. Business days are generally considered weekdays and Saturdays, excluding Sundays, public holidays, and any days affected by severe weather conditions or transportation disruptions. During peak periods, such as holiday seasons, special promotions, or sales events, the volume of orders tends to increase, which may result in longer processing and transit times. We appreciate our customers’ understanding and patience during these busy times, as delivery networks can experience delays under high-demand circumstances.

Although we aim to fulfill orders as efficiently as possible, we cannot guarantee exact delivery dates. Once an order has been finalized, the shipping details are locked, and changes to the delivery address can no longer be made. Therefore, it is crucial for customers to review their shipping information thoroughly before completing their purchase. Verifying that names, addresses, postal codes, and contact details are accurate and up to date helps ensure timely delivery without unnecessary delays or complications.

Several external factors may influence shipping times, including weather conditions such as storms or regional climate disruptions, which can impact transportation routes and delay deliveries. Similarly, high-demand periods can strain carrier capacity, affecting the speed at which orders are processed. If an address is incomplete or incorrect, the carrier may have difficulty completing delivery, leading to potential delays. In rare cases, if an item is out of stock after an order is placed, our customer service team will promptly contact the customer to discuss options, which may include canceling the affected item and issuing a refund.

All orders come with free shipping, regardless of the order size or destination. However, successful delivery requires the recipient’s availability to receive the package. If multiple delivery attempts fail and the carrier is unable to complete the delivery, the package may be returned to us. In these instances, the order will be canceled, and a refund will be issued to the original payment method. To minimize the chance of missed deliveries, we recommend that customers track their shipments and plan accordingly to be available when the package is expected to arrive.

Customers can easily track the status of their shipment at any time using the Order Tracking feature available on our website. This tool provides visibility into every stage of the shipping process, including order preparation, dispatch, and transit updates. With this information, customers can stay informed about the progress of their orders and anticipate when to expect delivery.

There are a few situations in which an order may not be shipped. This may happen if the product is out of stock before fulfillment, if the delivery address is located in an area that is not supported, or if a PO Box is provided instead of a physical address, as carriers typically require street addresses for delivery. Additionally, payment issues, such as failed transactions or problems with payment verification, can prevent an order from being shipped until resolved.

If a customer receives an incorrect item or if the order does not match what was purchased, we advise contacting our customer support team immediately so we can address the issue promptly. Returns and refunds can be processed according to our return policy. For size exchanges or product replacements, a new order will need to be placed to ensure that the correct item is sent.

In the event that a shipment is delayed beyond the expected delivery time, the first step is to check the tracking information for any updates or messages from the carrier. If the tracking details are unclear or the delay continues, customers can reach out to our support team at dagnedoverofficial@outlook.com. Our team will review the situation and offer the necessary guidance or assistance. We are committed to ensuring a smooth delivery experience and addressing any shipping concerns with prompt attention and care.